22abc Privacy Policy

1 Introduction and Scope

22abc is a trusted online gaming and betting platform operated for users in Bangladesh. This privacy policy ("Policy") explains in detail how your personal information is collected, what purposes it is used for, who it is shared with, and how it is kept secure.

When you use the 22abc website (https://22abc.cam), mobile platform, or any other service, you voluntarily consent to the terms of this policy. If you do not agree with any part of this policy, you are advised to stop using our services.

This privacy policy is an integral part of the 22abc Terms and Conditions. Reading both documents together will give you a complete understanding of the overall framework of our services.

2 What Information We Collect

22abc collects various types of information, obtained mainly in two ways — information you provide directly and information collected automatically.

2.1 Information You Provide Directly

• Full name, date of birth, and national identity card number (for verification)
• Email address and mobile number
• Residential address and country
• Payment information — bKash, Nagad, Rocket, or Upay account numbers (full account numbers are never stored)
• Username and password (in encrypted form)
• Information provided when contacting customer support

2.2 Information Collected Automatically

• IP address and device identifier
• Browser type, operating system, and language preference
• Login time, gaming activity, and betting history on the platform
• Transaction history and amounts
• Cookie and session tracking data
• Geolocation data (only for verifying regional restrictions)

3 Purpose of Data Collection and Legal Basis

22abc uses your information only for the following legitimate purposes:

3.1 Account Management and Verification

We use your personal information to register and manage your account, to carry out identity verification (KYC), and to confirm that you are at least 21 years of age.

3.2 Financial Transaction Processing

Relevant information is used to process deposits and withdrawals, to conduct due diligence for anti-money laundering purposes, and to verify the legitimacy of transactions.

3.3 Platform Improvement and Personalisation

Information is used to improve your gaming experience, to send relevant offers and promotional content, and to maintain the security of the platform.

3.4 Responsible Gaming

Information is used to monitor your gaming behaviour to identify potentially problematic patterns and to provide responsible gaming support. For more details, please visit our Responsible Gaming page.

3.5 Legal Compliance

Information required to comply with applicable laws, regulations, and directives from regulatory authorities is retained.

4 Data Sharing and Third Parties

22abc does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment Processors: The minimum information required to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant payment provider.
• Technology Partners: Game software providers and technology companies that assist in platform operations may receive only the information necessary for service delivery.
• Law Enforcement Agencies: In cases of legal obligation, information may need to be provided in compliance with court orders or government directives.
• KYC Verification Services: Necessary information may be shared with approved third-party services for identity verification.
• Fraud Prevention Services: Limited information may be shared with specialised services to ensure account security and prevent fraudulent activity.

All third-party providers are contractually bound to meet minimum data protection standards. They may not use your information for any other purpose.

5 Technical Measures for Data Security

22abc applies industry-standard technical and organisational measures to protect your information:

5.1 Encryption and Transmission Security

All our web communications are protected by SSL/TLS encryption. All data transmitted between your browser and our servers is encrypted, making it impossible for third parties to read.

5.2 Data Storage Security

Stored data is protected by high-grade encryption algorithms. Passwords are never stored in plain text — they are kept only as cryptographic hashes.

5.3 Access Control

Access to your information is restricted to authorised personnel only. Internal access is monitored through multi-factor authentication and regular security audits.

5.4 Security Monitoring

Continuous automated monitoring systems detect suspicious activity and ensure an immediate response. Regular penetration testing is conducted to identify vulnerabilities.

6 Cookie Policy

22abc uses various types of cookies that improve your experience and ensure the proper functioning of the platform.

6.1 Essential Cookies

These cookies are necessary for the basic functioning of the website — such as maintaining login sessions, storing security tokens, and remembering your preferences. They cannot be disabled.

6.2 Performance Cookies

These cookies are used to understand which parts of the website are used most and to improve the quality of the service. These cookies generate anonymous statistics.

6.3 Preference Cookies

These cookies are used to remember your language preference, interface settings, and other personalised preferences. You can control them through your browser settings.

Most browsers allow you to accept or reject cookies. However, disabling essential cookies may affect the proper functioning of the platform.

7 Data Retention Period

22abc retains your information only for as long as necessary. Retention periods are determined according to the following policy:

• Active Accounts: All account information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, necessary information is retained for a defined period to meet legal obligations.
• Financial Transaction Records: Transaction records are retained for the required period in compliance with anti-money laundering and financial regulations.
• Gaming Logs: Gaming logs are retained for a defined period for dispute resolution and audit purposes.
• Inactive Accounts: For accounts that have not been used for an extended period, we will contact you and follow a defined process to delete the information.

Once the defined retention period has passed, information is securely deleted or anonymised.

8 Your Rights

As a user of 22abc, you have the following rights over your own information:

8.1 Right of Access

You can find out at any time what information we have collected about you. Contact our support team to obtain this information.

8.2 Right of Rectification

If any of your stored information is incorrect, you can request that it be corrected. This can be done through your account settings or by contacting our support team.

8.3 Right to Erasure

In certain circumstances you can request that your information be deleted. However, some information must be retained for a defined period due to legal obligations.

8.4 Right to Object to Processing

You can object to marketing communications or certain types of data processing. We will respond appropriately to such requests.

8.5 Right to Data Portability

Where technically feasible, you can request your information in a structured, readable format.

To exercise any of the above rights, please contact us. We will respond as quickly as possible with a confirmation of receipt.

9 Protection of Children and Minors

22abc's services are intended only for persons aged 21 or over. We do not knowingly collect information from any minor.

Age verification is mandatory at the time of registration. If we become aware that a minor has created an account, that account will be closed immediately and all related information will be securely deleted.

If a parent or guardian suspects that their child has used our platform, please contact our support team immediately.

10 International Data Transfers

22abc operates servers and technology infrastructure in various countries around the world. Your information may be transferred outside Bangladesh.

In such cases we ensure that:

• Adequate data protection measures are in place in the destination country.
• Appropriate agreements have been executed with technology partners.
• Transferred information is protected to the same level under this policy.
• The purpose of the data transfer is specific and limited.

11 Response to Security Breaches

In the event of a data security breach, 22abc will take the following steps:

• The affected systems will be secured as quickly as possible after the incident is identified.
• Users whose information may be at risk will be notified in a timely manner.
• Information will be provided transparently about the nature of the incident, its potential impact, and the remedial steps taken.
• Necessary system improvements will be made to prevent such incidents in the future.

12 Policy Changes and Updates

22abc may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the policy will be changed.
• For significant changes, a notification will be sent to the registered email address.
• The revised policy will take effect from the date of publication.
• Continued use of our platform after publication will be considered as consent to the revised policy.

You are advised to check this page regularly so that you remain informed about the latest policy.